I have problems with Comcast every month. This month I changed the batteries on 2 portable phones. Simple, right? With Comcast NOTHING is simple. I had the blinking red light on all our phones…2 V-Tech phones, one regular land line phone and one wall phone. I pick up anyone of the phones and I get the pulse tone signifying a message. Clear out any old messages thinking this will take care of it..NOT! Reinstalled the batteries – still have the problem.

Called Comcast from work and the woman said that they could take care of the issue but I had to be at home. Called that evening and the woman said the issue is with the phone. NO, I said, this is happening on ALL the phones and the person I spoke to earlier said the problem could be solved.

She said she had to give me to the next level to handle this issue. They put in a trouble shoot ticket and said the issue would be taken care of in 72 hrs. I called back 86 hrs. later and they were still working on the issue. Call back in another 72 hrs.!!!

I hung up from Comcast and went downstairs and happened to see that the red light on the phone was NOT blinking!!

What does that tell you? They did absolutely NOTHING during the first 4 days and all it took was a flick of some switch.

I would love to see a major blog on problems with Comcast but I think they some how take them down as fast as they go up. I’m still looking into Direct TV.

A Comcast employee is the only customer service rep I have ever yelled at. This was after they promised to send a tech…..who never arrived…..so they sent another one two days later…..who called to confirm while I was on another line…..who then decided not to show up because I hadn’t answered my cell phone…..but who didn’t tell me…… Let’s just say that after our “conversation,” he showed up.

Evidently they have in mind forcing some customers to up grade to more expensive service. My 85-year-old mother seems to be one of the targeted customers. In spite of the fact that they have advertised in writing that customers with her service plan could have a digital cable box and two digital adapters at no additional cost, they refuse to send us a working digital cable box to install. This is in spite of the fact that they sent a new, working, digital cable box to my mother’s best friend who has the same service!

It has now gotten to the point, and this is the honest truth, they are gradually cutting off our service. Seriously, they are forcibly reducing our service for apparently no reason other than they can. The fact that we think we should get the same thing other people are getting, the things they offered in writing, is completely irrelevant.

I wondering if anyone else is have a similar problem? If you feel Comcast is trying to force you to upgrade, leave a post. I’m sure we’d all like to here the details.

if I can guarantee them x number of accounts they may be willing to put the towers in.

Thanks for your feedback. I’ll come back when I have some news to post.