why I hate comcast
Jay (18:31:28) Hello Jennifer, Thank you for contacting Comcast Live Chat Support. Please give me one moment to review your information.
Jay (18:31:39) Okay. Sure.
Jay (18:31:40) Before anything else, can you please provide the complete account holder’s name, account number, as well as the account service address?
Jennifer (18:32:09) Name is Jennifer Taylor, address is xxxxxxxxxx
Jennifer (18:32:28) I think my account number is xxxxxxxx-x
Jennifer (18:32:44) At least that is what this service ticket says 
Jay (18:34:03) What is your questions, Jennifer?
Jennifer (18:36:08) Okay: I previously lived at xxxxxxxxxx. I had basic cable at about $12/month and internet for $35.99/mo. Last week I called to cancel service there and begin service here. Today the techs came and installed my internet. I noticed that according to the work order my new monthly total will be $62.95. But I told the person on the phone when I set up the appointment that I currently do not own a TV and no longer need the TV service. So I think my bill should be closer to the $36 plus fees.
Jay (18:37:11 ) Thank you for that information.
Jay (18:37:29) So the services that were installed today were cable and internet, is that correct?
Jennifer (18:37:37) No, just internet.
Jay (18:38:25) Thank you for that information.
Jay (18:39:04) Jennifer, I can only see internet service to be installed and no installation for cable tv.
(Right, that’s what I said…..twice.)
Jennifer (18:39:36) Okay, the point is I just want to make sure when I get my first bill that I will only be billed for internet service. Can you confirm that and tell me the monthly estimated total?
Jay (18:42:17) Jennifer, I understand that your service was just installed today, is that correct?
Jennifer (18:42:21) yes
Jay (18:48:04) Thank you very much for patiently waiting. I would just like to set expectations that your services will be fully activated 48-72 hours after installation. As of now, your services are still not fully activated that is why no bill has been generated yet.
Jay (18:50:33) However, I would just like to assure you that only internet service is indicated here for installation.
Jennifer (18:50:44) Thank you for verifying that. But surely you can tell me now what the monthly rate is for internet service. That’s what I need to know.
(Two minutes pass, inexplicably.)
Jay (18:52:08) You are most welcome.
(crickets chirping. Two more minutes.)
Jennifer (18:54:09) So can you tell me what the monthly internet cost is?
Jay (18:54:59) One moment please.
(Six moments.)
Jennifer (19:00:19) I just need to know Comcast’s monthly rate for internet in my area. That’s it.
Jay (19:00:41) Thank you for patiently waiting.
analyst Jay has been temporarily disconnected. Please wait while the analyst attempts to reconnect.
analyst Jay has entered room
Jay (19:02:57) The monthly rate in your area for internet is $19.99.
(Physically resist every urge to type, “See, that wasn’t so hard.”)
Jennifer (19:03:24) Great. Thanks.
Jay (19:05:31) I also sent a copy of the bill to your billing address for you to verify, Jennifer.
Jennifer (19:05:56) But I thought you said a bill couldn’t be generated yet.
Jay (19:07:23) Yes.
Jennifer (19:07:36) Okay. I think we’re done here.
Jay (19:09:13) Thank you for choosing Comcast and have a great day!
08/21/09 UPDATE: Received bill. For $62.95.
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Jennifer Taylor
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hahaha. i think everyone collectively hates comcast but they have somehow managed to have a monopoly on the entire metro Nashville area…ugh.
how funny. I hear horror stories about comcast customer service but every time I’ve called I have great experiences. Go figure, right? Guess I’m lucky :0)
No Lora, you’re unique!
Next time I have to deal with them, you can come over and make the call, Lora.
We, too, are not fans of Comcast. I suspect this was not your last discussion with them, though. As I understand it, the 19.95 fee would be if you were adding internet service to cable service. We, too, tried to have just internet from them. My husband talked them into a 35.95 deal for 6 months. Then it changed to 62.95 (the regular rate for just internet). Recently they called and offered basic cable with our internet service, in a special package deal. That is supposed to lower our monthly bill by $5. Go figure. Internet service costs us more than electricity! Pretty outrages to my way of thinking, but we’ve found no way around it . . . yet.
Well….
1st). I thought Comcast employed several bad techs, (who provided unauthorized work w/o permission).
2nd). Customer Service providers assured me my bill would be corrected on the next billing, (over a 4 month period) and on my 6th attempt to correct the $100+ over charge, they stated there was no problems recorded within my call history… and w/o documentation on exact call dates and tech name/I.D. no credit can be made.
3rd). Monthly bill has been wrong 9 out of 13 months and credits are not applied w/o multiple contacts. Still waiting on $140 worth of overcharges to be applied.
Give me a viable alternative for Internet & Cable at a fair price. PLEEESSE!!!!!!!!!!!!
I’m thinking about a satellite dish–they do both, and for less $.
I hate COMCAST – let me count the ways! Lost internet & phone early Saturday AM and no service tech to the house until tonight MONDAY!! Absolutely NO customer service and to get a credit on my bill I have to call to get it! I’d rather have had the serice tech on Saturday!
For months I had a “party” line with my next door neighbor! You read that right. A PARTY LINE! I would pick up the phone to make a call and I could hear my neighbors entire phone call.
I saw a webite ihatecomcast.com but it appears that Comcast had it taken down. I’ll be looking into Verizon & Dish TV.
I am a big fan of Direct TV, and they have an internet option through ATT (I think). If you check it out, let me know. A final fun story: When I canceled with Comcast the guy told me they’d send a box to send back my modem. A week later a woman called and asked if she could come pick it up. I told her about the box and she said no, that’s only if you’re moving out of state. I said, Well, if you can guarantee me a refund for the remaining time, sure you can have the modem now. But if not I’ll hold onto it. She said, “You and I both know that won’t turn out well.”
I loved your story! Don’t you just love taunting them….
I do want to look into Dire3ct TV but we are in a development of townhouses so the dish can’t be attached to the houses. I need some time to call them and see if they would put 2 or 3 dish towers if I ca
….comcast screwing with me again. LOL
if I can guarantee them x number of accounts they may be willing to put the towers in.
Thanks for your feedback. I’ll come back when I have some news to post.
Comcast’s “Digitalnow” initiative is a big bait-and-switch fraud.
Evidently they have in mind forcing some customers to up grade to more expensive service. My 85-year-old mother seems to be one of the targeted customers. In spite of the fact that they have advertised in writing that customers with her service plan could have a digital cable box and two digital adapters at no additional cost, they refuse to send us a working digital cable box to install. This is in spite of the fact that they sent a new, working, digital cable box to my mother’s best friend who has the same service!
It has now gotten to the point, and this is the honest truth, they are gradually cutting off our service. Seriously, they are forcibly reducing our service for apparently no reason other than they can. The fact that we think we should get the same thing other people are getting, the things they offered in writing, is completely irrelevant.
I wondering if anyone else is have a similar problem? If you feel Comcast is trying to force you to upgrade, leave a post. I’m sure we’d all like to here the details.
I just received my bill for the period of time that I was without internet and telephone….$30 charge for troubleshooting THEIR equipment! They will NOT automatically credit you for time lost unless you call them and request it! The charge is down to $18 and I’m still livid!
Your experiences pale in comparison to mine.
Read about my Comcastic experience here on my blog:
http://tautologica.wordpress.com/2010/01/
I just read of your experience and feel your pain. ;-( I had to take a couple of high blood pressure meds to calm me down.
I have problems with Comcast every month. This month I changed the batteries on 2 portable phones. Simple, right? With Comcast NOTHING is simple. I had the blinking red light on all our phones…2 V-Tech phones, one regular land line phone and one wall phone. I pick up anyone of the phones and I get the pulse tone signifying a message. Clear out any old messages thinking this will take care of it..NOT! Reinstalled the batteries – still have the problem.
Called Comcast from work and the woman said that they could take care of the issue but I had to be at home. Called that evening and the woman said the issue is with the phone. NO, I said, this is happening on ALL the phones and the person I spoke to earlier said the problem could be solved.
She said she had to give me to the next level to handle this issue. They put in a trouble shoot ticket and said the issue would be taken care of in 72 hrs. I called back 86 hrs. later and they were still working on the issue. Call back in another 72 hrs.!!!
I hung up from Comcast and went downstairs and happened to see that the red light on the phone was NOT blinking!!
What does that tell you? They did absolutely NOTHING during the first 4 days and all it took was a flick of some switch.
I would love to see a major blog on problems with Comcast but I think they some how take them down as fast as they go up. I’m still looking into Direct TV.
I had comcast for 7 years. After looking into DirecTV a couple of times I called Comcast and told them DTV had better Tv packs and I was thinking about switching. They said, “I’m sorry to hear that.” I asked if there was anything they (comcast) could do to change my mind. They told me there’s nothing. To my surprise that was pretty much the end of the conversation. I called DirecTv and they were gonna come out 2 days later. I called Comcast and told them of my plans and they could care less. The very next day a Comcast tech came to my house telling me they were unhookin me from the service and disconnecting from the pole! I was very surprised! That quick and without a blink! The more people I talk to tell me they hate Comcast as well and have had similar situations. I guess Comcast now realizes their customer service sucks and have changes their name. Good luck with that! I have save almost $70 a month from switching and couldnt be happier!! See ya Comcast, or Xfinity or whatever your monopoly company calls itself today. I think Comcast has gotten too big and now can’t satisfy their customers!! I hope they go down and take their money hungry clients with them!! Good bye PIGS!!!
Not a single day passes without someone finding this blog using the search words “I hate Comcast.” Sounds like we need a support group.
A Comcast employee is the only customer service rep I have ever yelled at. This was after they promised to send a tech…..who never arrived…..so they sent another one two days later…..who called to confirm while I was on another line…..who then decided not to show up because I hadn’t answered my cell phone…..but who didn’t tell me…… Let’s just say that after our “conversation,” he showed up.
YouTube search xfinity Chattanooga and you’ll know why we hate Comcast
We experience frequent outages of Comcast internet”service” in our area. Last night when I called the “help” line to complain, I got an automated answer that they couldn’t process my telephone call, but that I should go on the internet where my questions would all be answered. If I had any other choice in a provider in my area, I would take it.
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